Shipping policy

Where we deliver

Ashbe Workwear currently delivers to:

United Kingdom
Republic of Ireland

Delivery options and charges are calculated and displayed at checkout.

Production times

As our garments are personalised specifically for each customer, orders are not available for immediate dispatch.

Our usual production turnaround is approximately 7–10 working days.

This is a production estimate and does not include delivery time after dispatch.

During particularly busy periods, production may take up to approximately 14 working days.

Turnaround times may also be extended where:

Incorrect, incomplete or unsuitable artwork has been supplied.
We need further information from you.
Artwork requires amendments.
A mock-up or additional approval has been requested.
An item is temporarily unavailable from our supplier.
Circumstances outside our reasonable control affect production.

Where we need information or artwork from you, the turnaround period may be delayed until everything required to complete your order has been received.

If your order is required for a specific date, please contact us before placing your order. We cannot guarantee deadlines that have not been agreed in advance.

UK delivery

UK orders are sent using Royal Mail Tracked 24 or Royal Mail Tracked 48, depending on the option selected at checkout.

Current delivery charges are:

Royal Mail Tracked 48

Up to 4.4 lb — £3.99
4.4–22 lb — £5.99
Orders of £150 or more — FREE

Royal Mail Tracked 24

Up to 4.4 lb — £4.99
4.4–22 lb — £6.99

These delivery estimates begin once your personalised order has completed production and has been dispatched.

Tracked 24 and Tracked 48 refer to the postal service selected and are separate from our production turnaround.

Republic of Ireland delivery

Orders to the Republic of Ireland are currently shipped using UPS.

Delivery charge: £25

Orders sent from Great Britain to Ireland may be subject to customs, import VAT, duties or carrier handling charges.

Unless specifically stated at checkout as included, any applicable import or customs charges are the responsibility of the recipient.

Dispatch and tracking

Once your order has completed production and has been dispatched, tracking information will be sent to the contact details provided when ordering where available.

Please ensure your email address, telephone number and delivery address are entered correctly at checkout.

Incorrect delivery addresses

Customers are responsible for providing a complete and accurate delivery address.

If you realise an address is incorrect, please contact us immediately at info@ashbe.co.uk.

If the order has already been dispatched, we may not be able to change or redirect it.

Additional postage charges may apply if a parcel is returned to us because an incorrect or incomplete delivery address was supplied.

Delayed parcels

Occasional postal or courier delays can occur after dispatch and may be outside our direct control.

If your tracking has not updated or your parcel appears significantly delayed, please contact Ashbe Workwear directly and we will investigate with the relevant carrier.

Lost parcels

Our responsibility for your order does not simply end when we hand it to the courier.

If your parcel appears to have been lost in transit, please contact us at info@ashbe.co.uk with your order number and we will investigate.

Where a parcel is confirmed as lost, we will provide the appropriate replacement or refund in accordance with your legal rights.

Damaged deliveries

If your parcel arrives damaged, please contact us as soon as possible and ideally within 48 hours of delivery, providing photographs of both the packaging and affected products.

This 48-hour request helps us raise a claim with the carrier quickly and does not affect your statutory rights.